Shipping policy
Shipping Policy
Order processing
All Sofishticated Designs pieces are designed and 3D-printed to order in our Sydney workshop. Orders are typically processed and dispatched within [1–3] business days. During sale periods or new product launches, processing may take slightly longer — if there's any delay, we'll always let you know.
Domestic shipping (Australia)
We ship Australia-wide via [Australia Post / your carrier] with tracking on every order. Estimated delivery once dispatched:
- Metro: [2–5] business days
- Regional/remote: [5–10] business days
Shipping is calculated at checkout based on your location.
International shipping (United States)
We ship to the US on a Delivered Duty Paid (DDP) basis, which means any applicable duties and taxes are calculated and collected at checkout — there are no surprise fees on delivery. Estimated delivery once dispatched is [7–15] business days, with tracking provided.
Tracking
You'll receive a tracking number by email as soon as your order ships. Please allow up to 24–48 hours for tracking to become active.
Delivery delays
Once an order leaves our workshop, delivery timeframes are in the hands of the carrier. We're not able to control courier or customs delays, but if something seems stuck, get in touch and we'll help chase it up.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll always do our best to help if you contact us quickly.
Lost or damaged in transit
Every piece is packed carefully to survive the journey. If your order arrives damaged, or doesn't arrive at all, email us at [info@sofishticateddesigns.shop] within [7] days of the expected delivery date with your order number and photos (for damage), and we'll make it right.
Questions?
Reach out any time at [info@sofishticateddesigns.shop].